Getting them to respond to emails is difficult and the only time I heard from them quickly is when they sent the bill. The project management was poor - engineers would be sent out without any idea what they were doing, did not turn up as scheduled and tradesman would call me to find out what they should be doing and when. During a rainstorm a few weeks after fitting we had a leak and subsequently found out they had not sealed in 3 of the windows - how can a window company fail to seal windows? When they finally came out to fix this they left their discarded waste in my garden, including an open Stanley knife! Finally there is an issue with the paint on the front door they supplied - it does not appear to be adequately bonded to the frame and chips with the slightest contact. When they installed a front door for us they caused damage to the existing frame and wall and took weeks and weeks to put it right. I am so disappointed with the service Clearview have provided. However 2 weeks later I have not had an email, call or letter from them. Updated Review CLEARVIEW responded to my review raising concerns about them failing to seal the windows they fitted, the poor customer service and project management and the mess and open Stanley knife they left in my garden by quickly commenting to say how they want to work with me to come to a positive resolution. Clearview have shown be nothing but contempt - be warned if things go wrong after you have paid them they have no interest in fixing it or making amends. Surprise, surprise one month later they have not provided this even though they are obliged to do so by law. Apparently a senior person told the person helping me that they were treating me ‘as per the terms and conditions.’ I’ve read the terms and conditions and it doesn’t say anywhere that they would fail to seal half the windows they fitted or send the wrong part 3 times, costing my 3 days annual leave! To help me decide on my next steps I asked clearview to send me all off the personal information they process about me - emails, invoices, order forms etc - and they agreed to do so. Further Update After my latest I received a number it calls from clearview who unfortunately were not able to satisfactorily address my concerns. They are absolutely cowboys who treat their customers with contempt. The report will be sent with Clearview who will no doubt obfuscate and avoid any responsibility but please do consider my experience before spending any money with them. 7 OUT OF THE 10 WINDOWS THEY SUPPLIED WERE NOT FITTED PROPERLY, and this issue was not spotted when they came and did an inspection in response to my initial complaint. One upstairs window, which I had not been able to visibly inspect, had a gap between the sill and the brickwork that you could fit your finger through. We got a damp surveyor out who found a further 4 windows had been fitted incorrectly. Latest Update 18 months after the windows were fitted we were having real issues with damp and cold spots and cold spots in the house, particularly around the windows. 18 months later and clearview are still damaging our house
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